And access requires no investment in electronic data processing hardware or software, Hellman said–just a laptop computer, a Web browser and Internet access.Īccess to the suite is free to LHT’s total technical support (TTS) customers and usually part of the package in other contracts, Hellman said. The manage/m suite includes 15 modules to cover all the functions and processes involved in MRO, from m/techlog to record pilot and mechanic defect reports to the m/score quality control function. “But you also give away control.” With manage/m, though, the operator has its own platform for managing technical operations, he said, and the transparency of the processes helps ensure quality. “With an IT partner you give away a lot of work, complexity and investment,” Hellman said. Forming a partnership with an information technology vendor has drawbacks, though, commented Alexander Hellman, vice president customer support, at a recent briefing in Frankfurt. The last “m” in “manage/m” stands for MRO (maintenance, repair and overhaul), and there are already many vendors of software designed to handle the activity’s manifold complexities. Lufthansa Technik’s relentless quest for innovation has led it to develop a technical operations Web suite branded “manage/m.” The program enables aircraft operators to control all aspects of their fleets’ technical operations via the Internet.
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